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Return Policy

We want you to be completely satisfied with your purchase from Riders Gear Spot. If for any reason you are not fully happy with your order, we offer a straightforward return process. Please review the following details regarding our return policy:

Submitting a Return Request:

To initiate a return, please visit our Contact page and submit a return request form. Provide the necessary details, including your order number, contact information, and reason for the return. Our customer service department will review your request and respond within the next 24 to 36 hours.

Return Authorization:

Once your return request is approved, we will provide you with a return authorization number (RMA). Please ensure that the product is in its original condition with all tags and packaging intact.

Return Shipping:

The customer is responsible for the return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping method to ensure safe delivery of the returned item.

Return Shipping:

After receiving the returned item, our team will inspect its condition. Depending on the state of the product, we will process the return and issue a refund accordingly. Please allow up to [X] business days for the refund to be credited back to your original payment method.

Please note the following:

We do not accept returns for items that have been used, damaged, or altered after delivery.

The return policy applies to regular priced items. Sale or discounted items may have different return conditions.

In the case of defective or incorrect items, please contact our customer service department for further assistance.

We value your satisfaction and strive to ensure a smooth return experience.

If you have any questions or require additional support, please don't hesitate to reach out to our dedicated customer service team. We are here to assist you!

Returns Policy

Free Shipping Eligibility:

For customers in Canada and the United States, we provide free shipping on orders over USD $100.000 dollars. International customers are responsible for any taxes or customs duties imposed by the delivery company based on the destination country's regulations.

Shipping Methods:

We work with reputable shipping carriers to ensure secure and efficient delivery of your items. Shipping methods may vary depending on the destination and the size/weight of the package. During the checkout process, you can select your preferred shipping method and view the estimated delivery time.

Order Processing Time:

We strive to process and ship orders as quickly as possible. Order processing typically takes [X] business days, excluding weekends and holidays. You will receive a confirmation email with tracking information once your order has been shipped.

Delivery Time:

Delivery times may vary depending on the shipping method and destination. Estimated delivery times will be provided during the checkout process. Please note that unforeseen circumstances, such as weather conditions or customs clearance procedures, may cause slight delays. Order Tracking: Once your order is shipped, you will receive a tracking number via email. You can easily track the progress of your shipment through the carrier's website using the provided tracking information.

International Shipping:

We offer international shipping to select countries. Please be aware that international shipments may be subject to taxes, customs duties, or other fees assigned by the delivery company based on your location. These additional charges are the responsibility of the customer and are not included in the product price or shipping cost.